AUDIO TAPE ORDER FORM
Reinforce what you've already learned, or hear what you missed at the Conference!

The Mortgage Bankers Association of America's
2000 Commercial Real Estate
National Mortgage Servicing Conference
June 22 - 23, 2000
San Diego, California

$12.00 PER TAPE BUY 12 TAPES & ALBUM GET 10% OFF BUY 16 TAPES & ALBUM GET 15% OFF BUY ENTIRE SET & ALBUMS GET 20% OFF

SONY Walkman Digital Tuning Stereo Cassette Player $49.50

Credit Card Order Form

GENERAL SESSIONS	Purchase	Quantity	_____________________	Purchase	Quantity
M1 Opening Address Ralene Ruyle			M10 Customer Retention – Why and How to Maximize It Edward D. Hughes, Terrance S. Aloise, John Dwyer, Mark Marple, Tim Ryan, Mike Zimmerman
M2 Customer Service Experiences/Expectation Lorene (Lorie) Ross, Tom Matthews, Donna Patterson, David Dill			M11 FHA, VA, and Ginnie Mae Update Joseph McCloskey, Michael C. Garcia, Carl Wasson, Gayle Edwards
M3 Surviving a HUD Audit Frederick C. Douglas, Jr., Robert Lyons, Bill Heyman			M12 Managing Litigation from the Servicer’s Perspective Dean Cooper, Chris Pitaniello, Stephanie Stoloff, Esq., Douglas A. Thompson, Jane Kennedy
M4 A.M. Fannie Mae Rick Amatucci, Stephanie Garrison, Debby Murrey, Joe Sakole, Jeff Hayward			M13 Understanding Consumers’ Privacy Rights (Part I) Melanie Hibbs, John D. Socknat, Greg Genua
M5 Employee Recruiting and Retention Dave Kirby, Catherine Rahe, Cheryl F. Zima, Mike Zarro			M14 The Homeowners Protection Act: Lessons Learned Al LeQuang, Deborah Murrey, Vicki Vidal
M6 Default Technology Annie Gerety, Hans Rusli, Christopher L. Wittrig, Tom Prior			M15 Subprime Chat Session John Berens, Mark Bragg, Scott P. Conradson, Missy Zakett
M7 Hazard Insurance Recovery Alan Anderson, AIC, Bernard D. Dimont, Esq., Marty Wenson, Missy Zakett			M16 Best Employment Practices for Effective Default Servicing Wes Mee, Mike Sullivan, Avis Thomas, Eric Sencer
M8 What’s New at Freddie Mac Marcia Davies			M17 Understanding Consumers’ Privacy Rights (Part II) John J. Springman, Greg Genua
M9 Cost Effective Servicing Practices Michael Drawdy, Douglas Duncan, Bert Headden, Marc Helm			M18 Demystifying the Outsourcing Decision Mike Blair, James (Jim) Cotton, Steve Paton, Tom Dimercurio

ALBUMS (to store cassettes)	Purchase	Quantity
Holds 8 ($6.00 ea.)
Holds 12 ($7.00 ea.)
Holds 16 ($8.00 ea.)

WM - FX451 SONY Walkman	Purchase	Quantity
$49.50

 

Message or Notes

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First Name
Last Name
Company
Address
City
State
Zip Code
Country
E-Mail
Home Telephone
Work Telephone

Credit Card Information

First Name on Card
Last Name on Card
Credit Card Type	American Express Discover Master Card Visa
Card Number
Expiration

 

 

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